Customer Support

We currently offer shipping within New Zealand only. International shipping is coming soon! We're working hard to bring our natural soaps to customers worldwide. Sign up for our newsletter to be the first to know when international shipping becomes available.

Standard shipping within New Zealand takes 3-5 business days. We also offer express shipping (1-2 business days) for urgent orders. All orders are processed within 1-2 business days before shipping.

Standard shipping is $7.50 NZD for orders under $75. Orders over $75 qualify for free standard shipping! Express shipping is available for $15 NZD regardless of order value.

Our soaps are made with only the finest natural ingredients: raw New Zealand honey, grass-fed tallow, coconut oil, olive oil, and sodium hydroxide (lye). We never use synthetic fragrances, parabens, sulfates, or artificial preservatives.

Yes! Our natural ingredients are gentle and nourishing for most skin types, including sensitive skin. However, we always recommend doing a patch test first. If you have specific allergies or skin conditions, please consult with your healthcare provider.

Each bar typically lasts 4-6 weeks with daily use, depending on usage habits and storage. To extend the life of your soap, keep it in a well-draining soap dish between uses and store in a cool, dry place.

Our soaps contain tallow (from grass-fed cattle) and honey, so they are not vegan. However, these ingredients are sourced ethically from New Zealand farms that prioritize animal welfare and sustainable practices.

Orders can be cancelled or modified within 2 hours of placement. After this time, your order may already be in our fulfillment process. Please contact us immediately at honeytallow@gmail.com if you need to make changes.

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, contact us for a full refund or exchange. Products should be unused and in original packaging for hygiene reasons.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package through New Zealand Post. If you don't receive tracking information within 2 business days, please contact us.

HoneyTallow is proudly based in New Zealand. We're a small, family-owned business committed to creating the finest natural soaps using local ingredients wherever possible.

You can reach us at honeytallow@gmail.com or through our contact form. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm NZST). For urgent order issues, please email honeytallow@gmail.com.

Yes! We offer wholesale pricing for retailers and bulk discounts for large orders. Please contact us at honeytallow@gmail.com with details about your requirements, and we'll provide custom pricing.